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Offline and desktop states

A reference for everything VNCcontacts shows about offline, sync and the desktop app. The banner is hidden when you are online with nothing waiting.

Message Meaning What to do
Offline — showing saved data No connection; you are reading a saved copy. Keep working; edits queue.
Offline — N unsynced changes Edits are queued on your device. They send automatically on reconnect, or select Sync now.
N unsynced changes Online, still draining the queue. Usually clears itself; Sync now forces it.

When the queue empties and you are online, the banner disappears.

Message Meaning
A change to a contact was discarded because it had already been edited elsewhere. The latest version is shown. Someone changed the same record first, so the newest server version wins and your stale edit is dropped.

The banner names what was affected in plain words (a contact, a company, a tag, a list, a smart list, a custom field). Open the record to see the current values and re-apply anything you still need.

Message Meaning
Your device is out of storage, so a change couldn’t be saved offline. There was no room to store the change locally.

Free up space, then re-apply the change.

Element Meaning
Tray icon The app is running; the menu has Open, Pause notifications and Quit.
Unread badge (Dock/taskbar) Unread notifications, matching the bell.
Pause notifications Do-not-disturb; toasts stop until you turn it back on.
Window close (macOS) The app keeps running — select the Dock icon or tray to reopen.
Window close (Windows/Linux) The app quits.

VNCcontacts shares the suite’s offline engine. Your edits are applied locally first (optimistic), sent in order when a connection is available, and the record is re-read afterwards so what you see is what the server holds. The engine is not gap-free: it re-fetches a whole list rather than an incremental delta, which is simple and always converges.

Applies to VNClagoon 2026.1 and later. Last reviewed on 11 October 2026.

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