Partner support
Support is where you reach the VNClagoon team.
Support channels
Section titled “Support channels”| Channel | For | Target response |
|---|---|---|
| Technical Support | Deployment, integration and technical issues | < 4 hours |
| Sales Support | Deal help, pricing and competitive questions | < 8 hours |
| Partner Manager | Strategic advice and account questions | < 24 hours |
Select + New ticket, choose a category, give a clear title and description and submit. You get an email confirmation and can track the thread under Your tickets.
Knowledge base
Section titled “Knowledge base”The knowledge base answers the common questions, for example How do I register a new deal?, What content is available at my tier?, How do I upgrade my partner tier? and What deployment options are available?. Expand a question to read the answer.
